Conflict Resolution


The Conflict Resolution course raises participant understanding of the background to conflict and the contribution they can make to either calming or escalating a confrontation. It does this by providing attendees with the tools they need to recognise rising anger and by showing them the importance of staying calm and being able to manage their own responses.

During the training day, participants learn and practice key skills to build their confidence and to maintain composure whilst de-escalating conflict.  They will also gain the ability to recognise 'red rag' phrases and an appreciation of the use of body language during a confrontation.

Conflict Resolution
Conflict Resolution

About The Course

The Conflict Resolution Training Course ins instructor led and content is tailored to your organisation.

Key target audiences for this course include:

  • Staff and volunteers in the third sector or those that deliver front line services to groups and individuals

  • Those who have to work with angry, aggressive or demanding customers

  • Those who have to work with angry, aggressive or demanding service users

Learning Outcomes

By the end of course, delegates will be better able to:

~ Identify the key components present in all angry confrontations

~ Learn processes to help reduce their own stress and anxiety levels in order to improve physical health and social skills

~ Recognise different stages of conflict escalation

~ Recognise signs of conflict and aggression

~ Maintain composure when responding to conflict and aggression

~ Use skills to manage their words, phrases and body language

~ Demonstrate skills to stay calm and manage angry customer behaviour

 Course Details

Duration of course: 1 Day

 All our attendance certificates are professionally printed and endorsed by our provision awards.

Cost: £550 per course 

excluding VAT

Price is based on a group of 12 Students, with a £55.00 charge for each additional student.  The maximum number of delegates is venue dependent.

 If you would like to know more about this course, then please fill out the form to the right.  Enter your contact details and your query in the message box and click on send - our trainer will then get in touch.