Your goal should not just be exceptional customer care, it should be the consistent delivery of exceptional customer care. Achieve this and you not only demonstrate a positive, can-do approach that turns on customers to your product or brand - you do it again and again, to build trust and an enduring reputation.
Out Understanding Customer Care programme achieves this by:
Focusing on the attitudes and behaviours required to deliver consistently high quality customer service,
Helping to identify a level of self-awareness to make positive customer care a habit
Explaining the importance of good B2C in relation to customer retention and new participation
Why Choose This Course
Providing a Level 1 qualification with the Open College network, our Understanding Customer Care course focuses on the attitudes and behaviours required to deliver consistently high quality customer service. The learner will develop a high level of self-awareness that will help them make positive customer care a habit.
Customer interactions will become easier and more professional. The service that your customers receive will also improve, as will the performance and positivity of your workforce.
Many businesses will also see a large rise in their overall productivity, and will find it easier to operate and compete in the ever expanding customer focused market place.
Duration of course: One Half Day
All our attendance certificates are professionally printed and endorsed by our provision awards.
Cost: £550 per course
Price is based on a group of 12 Students, with a £55.00 charge for each additional student. The maximum number of delegates is venue dependent.
If you would like to know more about this course, then please fill out the form to the right. Enter your contact details and your query in the message box and click on send - our trainer will then get in touch.