Understanding Customer Care


Your goal should not just be exceptional customer care, it should be the consistent delivery of exceptional customer care.  Achieve this and you not only demonstrate a positive, can-do approach that turns on customers to your product or brand - you do it again and again, to build trust and an enduring reputation.

Out Understanding Customer Care programme achieves this by:

  • Focusing on the attitudes and behaviours required to deliver consistently high quality customer service,

  • Helping to identify a level of self-awareness to make positive customer care a habit

  • Explaining the importance of good B2C in relation to customer retention and new participation

Understanding Customer Care
Understanding Customer Care

Why Choose This Course

Providing a Level 1 qualification with the Open College network, our Understanding Customer Care course focuses on the attitudes and behaviours required to deliver consistently high quality customer service.  The learner will develop a high level of self-awareness that will help them make positive customer care a habit.

Customer interactions will become easier and more professional.  The service that your customers receive will also improve, as will the performance and positivity of your workforce.

Many businesses will also see a large rise in their overall productivity, and will find it easier to operate and compete in the ever expanding customer focused market place.

Learning Outcomes

Through this course, delegates will come to understand:

~ The benefits to an organisation of good customer service - and the possible consequences of poor customer service

~ The value and importance of first impressions

~ That positive verbal and non-verbal interaction with customers is based on respect for the individual

Target Audience

Key Target Audiences For This Course Include:

~ Staff and volunteers at all levels who communicate with customers - whether it is by telephone, email or in person

~ Those who do not have B2C based roles and only engage in occasional customer interaction

~ All persons working within a service delivery capacity, whether it be with external customers or internal staff

 Course Details

Duration of course: One Half Day

 All our attendance certificates are professionally printed and endorsed by our provision awards.

Cost: £550 per course 

excluding VAT

Price is based on a group of 12 Students, with a £55.00 charge for each additional student.  The maximum number of delegates is venue dependent.

 If you would like to know more about this course, then please fill out the form to the right.  Enter your contact details and your query in the message box and click on send - our trainer will then get in touch.